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1. Stellen Sie dem Kunden zuerst folgende Frage und lesen ihm die möglichen Antworten vor.
What is the topic of the question?
*
Invoice
Order & Delivery Status
Condition of Delivery
Purchase withdrawal
2. Stellen Sie dem Kunden die nächste Frage und lesen ihm die möglichen Antworten vor.
All about invoices
What questions do you have about invoices?
*
Copy of invoice
Change of name or address
Change of product name
Change in the tax rate
Invoice paid twice
Danke, dass Sie uns kontaktiert haben! Leider können wir den Namen und die Beschreibung des Produkts auf der Rechnung aus rechtlichen Gründen nicht ändern. Danke für Ihr Verständnis!
Danke, dass Sie uns kontaktiert haben! Wir werden das Geld in den nächsten 21 Tagen zurücküberweisen. Wir bitten um Geduld.
Everything about order & delivery status
What questions do you have about the order or the delivery status of the order?
*
Purchase in the Bolyguard Shop / via Amazon
Shipping the repaired camera
Sending the camera to Bolyguard
Everything about the condition of the delivery
What questions are there about the condition of the delivery?
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Delivery is incomplete
Delivery/goods are damaged
Cancellation or withdrawal from purchase
What is the reason for cancelling the purchase?
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Product quality
Other reason
The reason for the cancellation
Required information
Photo of the damaged delivery/goods
*
Max. file size: 10 MB.
Please add a photo of the damaged goods/delivery so that we have this as proof for the logistics service provider. Thank you!
Invoice number / order number
*
Purchase or order date
*
DD dot MM dot YYYY
Bite
leer lassen
, wenn der Kunde keine Ticketnummer besitzt. Danke!
Ticket number
The email with the instructions for returning the camera contains a ticket number to which your contact is linked. If this number is not pre-filled, please copy this number into this field.
Otherwise, please leave this field blank.
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Additional comments
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